FAQ
Q: Are you trading company or factory?
A: We are 100% factory, we are not an agent.
Q: Is there a MOQ for the order?
A: Yes. MOQ is 100 per color per style.
Q: How can I get a sample?
A: For simple styles, we can provide a FREE sample. For others, sample fee is 1.5-2 times of our quotation.
Q: What is the procedure to place an order?
A: Please send us an inquire or give us a call. Our sales team will contact you by email, phone or skype within 24 hrs for order question and procedure.
Q:How many colors are available?
A:We match colors with Pantone Matching System. So you can just tell us the pantone color code you need. We will match the colors. Or we will recommend some popular colors to you.
Q: What are the payment terms?
A: We accept T/T, PayPal, Western Union. Generally, 30% deposit is needed before production,and balance before shipping. For detail, please check our payment term.
Q: Can you make custom items?
A: Yes. moQ 150
Q:What format of the file do you need if I want my own design?
A:We have our own designer in house . So you can provide JPG, AI,CAD or PDF format. We will make a drawing for your final confirmation.
Q: How fast I can get my order?
A:For regular style, we have in stock for fast delivery. For custom order or bulk order, it takes 2-4 weeks for production. For detail lead time, please contact us.
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